Frequently Asked Questions about the order process

Question: How long will it take until I receive the full version?
Answer: When ordering online or via phone, you will receive a full version download link via e-mail within a few minutes. Orders via postal mail are delivered as soon as we receive your letter.
If applicable, additional CD-ROM shipping is done via air mail from Europe. Depending on your location, it can take up to 5-8 days to arrive, but you also receive the full version online immediately after placing your order.

Question: Are the prices displayed at your site one-time fees only?
Answer: Yes, all prices are one-time fees only. You pay just once, and can play the purchased games forever!

Question: Is my online order secure? I do not see https:// or the security icon in the bottom of the browser.
Answer: The first page of the order process will not be secure because there is no sensitive information collected. The second page and rest of the order process are secure, this will also be confirmed by the padlock icon in the bottom of your browser.

Question: Are there any other ways of ordering your games?
Answer: Yes, we also accept postal mail / fax orders with credit card / debit card / check payment. Or you can use our toll-free phone order line.

Question: Can I order the game on CD-ROM?
Answer: Of course. Please note that an additional shipping and handling fee of $8.95 applies to CD-ROM shipping.

Question: If I don't order the game on CD-ROM and my computer breaks, how can I get my full version back?
Answer: In this case you can download the game anytime again from our website free of charge.

Question: What about foreign orders? Are there any shipping surcharges?
Answer: We ship anywhere in the world, via email or postal air mail, and there is no extra charge for foreign shipping.

Question: What happens if I should ever lose the full version?
Answer: In this case we'll be happy to resend it to you free of charge.

Question: Can I also buy your games in stores?
Answer: You won't find our games in any store - Otherwise we would not be able to maintain the low pricing.

Please send use an e-mail if you should have any further questions.

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